Recent examples of virtual assistant technologies designed as Latina information service workers are noteworthy objects of study for their potential to bridge analyses of Latinas’ labor history and information technology. Latinas in the United States have traditionally worked in blue-collar information technology sectors characterized by repetitive labor and low wages, such as electronics manufacturing and customer service. Latina information service workers, though fundamental to technoscience, have been largely invisible in histories of computing. Latina virtual assistants mark a shift in this labor history by relying on the strategic visibility of Latina identity in/as the technology interface. Our research explores Latina virtual assistants designed by Airus Media and installed as airport workers in airports along the southwestern border of the United States. We situate the technocultural narratives present in the design and marketing of these technologies within the broader histories of invisible Latina information labor in the United States. We find continuities between the ways Latinas have historically been positioned as “ideal” information workers and the use of Latina identity in the design of virtual assistants. We argue that the strategic visibility of Latina virtual assistants is linked to the oppressive structures of invisibility that have traditionally organized Latina information service workers.
Cite as: Sweeney, M. E., & Villa-Nicholas, M. (2022). Digitizing the “Ideal” Latina Information Worker. American Quarterly, 74(1), 145–167. https://doi.org/10.1353/aq.2022.0007. (Pre-print available at http://ir.ua.edu/handle/123456789/7549.)
I'm excited to share the news that I have received a $299,997 grant from the National Science Foundation (NSF) for an interdisciplinary project that I am a co-PI on: “Using Problem-Based Learning to Increase the Ethical Reasoning Skills of Electrical and Computer Engineering Students”
The grant will kick off a three-year study that explores how engineering students’ perceptions of social responsibility (used in this work to describe the obligation that professional engineers have to act with the welfare and interests of society at large) changes after participation in this ethics focused course, the persistence of these changes over time, and compare these perceptions against engineering students from other disciplines without the freshman ethics focus.
We'll be integrating critical information and data perspectives in the training of engineering students to leverage inter-disciplinary skillsets that are often siloed outside of STEM and not represented in engineering ethics training.
Faculty investigators are Todd Freeborn (PI, Engineering), Claire Major (co-PI, Education), and myself (co-PI, Library and Information Sciences).
The Center for Critical Internet Inquiry (C2i2), led by Dr. Safiya Umoja Noble and Dr. Sarah T. Roberts, announced the exciting news that they have received a $2.9M Award to launch the multi-year Minderoo Initiative on Technology and Power initiative:
“This initiative will critically investigate the social impact of digital technologies on communities and the broader public good. It will create new paradigms for the public to understand the harms of tech platforms, predictive technologies, advertising-driven algorithmic content, and the work of digital laborers.”
Congratulations to C2i2 for receiving this award; I'm so excited to be joining C2i2 as a part of their Scholar's Council, which comprises a team of "scholars, artists, activists, and leader who share a commitment to standing up to unjust technologies and systems."
I'm looking forward to working with this amazing group of people to support the development of a better future. Stay tuned!
I had the absolute pleasure of talking with Jess and Dylan, the hosts of the Radical AI podcast, about the ethics of chatbots, virtual assistants, and emoji design. They were really gracious and fun to talk with, and I can't say enough good things about the quality of their podcast. I highly recommend subscribing to the Radical AI podcast and soaking up all of the wisdom from their conversations with leading scholars in technology and media studies. (A great podcast to use in class and assign for students as well!)
Subscribe or listen to the episode here!
Cite as: Melissa Villa-Nicholas & Miriam E. Sweeney (2019) Designing the “good citizen” through Latina identity in USCIS’s virtual assistant “Emma”, Feminist Media Studies, DOI: 10.1080/14680777.2019.1644657