Recent examples of virtual assistant technologies designed as Latina information service workers are noteworthy objects of study for their potential to bridge analyses of Latinas’ labor history and information technology. Latinas in the United States have traditionally worked in blue-collar information technology sectors characterized by repetitive labor and low wages, such as electronics manufacturing and customer service. Latina information service workers, though fundamental to technoscience, have been largely invisible in histories of computing. Latina virtual assistants mark a shift in this labor history by relying on the strategic visibility of Latina identity in/as the technology interface. Our research explores Latina virtual assistants designed by Airus Media and installed as airport workers in airports along the southwestern border of the United States. We situate the technocultural narratives present in the design and marketing of these technologies within the broader histories of invisible Latina information labor in the United States. We find continuities between the ways Latinas have historically been positioned as “ideal” information workers and the use of Latina identity in the design of virtual assistants. We argue that the strategic visibility of Latina virtual assistants is linked to the oppressive structures of invisibility that have traditionally organized Latina information service workers.
Cite as: Sweeney, M. E., & Villa-Nicholas, M. (2022). Digitizing the “Ideal” Latina Information Worker. American Quarterly, 74(1), 145–167. https://doi.org/10.1353/aq.2022.0007. (Pre-print available at http://ir.ua.edu/handle/123456789/7549.)
I'm happy to share a new article, "Alexa, Are You Listening? An Exploration of Smart Voice Assistant Use and Privacy in Libraries", published with co-author (and SLIS alum) Emma Davis about smart voice assistant use in libraries. Our research explores library use of smart voice assistant technologies in user services and programming, documenting many as-of-yet unresolved privacy issues that these technologies pose for patron communities and also library staff. We urge library workers to consider that smart voice assistants pose harm to many of our patrons as extensions of policing data networks, and argue that the LIS profession has a responsibility to actively engage questions of technological harms and data privacy before advocating adoption of emerging technologies like smart voice assistants in library services.
Read more in our full article, available open access:
Sweeney, M. E., & Davis, E. (2020). Alexa, Are You Listening? An Exploration of Smart Voice Assistant Use and Privacy in Libraries. Information Technology and Libraries, 39(4). https://doi.org/10.6017/ital.v39i4.12363
I had the absolute pleasure of talking with Jess and Dylan, the hosts of the Radical AI podcast, about the ethics of chatbots, virtual assistants, and emoji design. They were really gracious and fun to talk with, and I can't say enough good things about the quality of their podcast. I highly recommend subscribing to the Radical AI podcast and soaking up all of the wisdom from their conversations with leading scholars in technology and media studies. (A great podcast to use in class and assign for students as well!)
Subscribe or listen to the episode here!
Cite as: Melissa Villa-Nicholas & Miriam E. Sweeney (2019) Designing the “good citizen” through Latina identity in USCIS’s virtual assistant “Emma”, Feminist Media Studies, DOI: 10.1080/14680777.2019.1644657
I had a wonderful time presenting with my research partner Melissa Villa-Nicholas on one of our projects about Latina AI at the Harvard Kennedy School on March 25th. Our talk focused on "Emma", the Latina virtual assistant used by the United States Citizenship and Immigration Services (USCIS) as a part of their e-government services. This presentation explores the cultural affordances of Latina identity as a strategic design choice in the Emma interface that extends citizenship and nation-building projects for the state, while masking underlying information and data gathering capabilities.
We were privileged to have Dana Chisnell, co-director of the Center for Civic Design, serve as a moderator for our talk. We felt very welcome, thanks largely to all of the hard work and planning of Vanessa Rhinesmith, the Associate Director of digitalHKS. Thank you to everyone who came and talked with us about the politics and surveillance implications of digital technologies designed to gather information about Latinx communities.
Recording of talk available to watch here.
*Watch for our paper, "Designing the ‘good citizen’ through Latina identity in USCIS’s virtual assistant ‘Emma'", in Feminist Media Studies forthcoming later in 2019.